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Your lobby is your brand’s front door. In a city where tenants and visitors judge a property in seconds, security concierge services in New York City must deliver hospitality and high-visibility protection at the same time.
Building Security Services of New York provides trained, licensed concierge officers who greet with professionalism, control access with precision, and keep operations flowing, 24/7 across Manhattan, Brooklyn, Queens, the Bronx, and Staten Island.
From Class A towers in Midtown Manhattan to mixed-use campuses in Downtown Brooklyn and healthcare facilities in Long Island City, our concierge teams are handpicked for communication skills, appearance, and situational awareness.
The result: a consistently elevated tenant experience with measurable risk reduction.
A security concierge is more than a front desk attendant and more than a traditional guard.
Our officers combine hospitality, access control, and incident response to create a calm, controlled, and welcoming lobby experience. Typical responsibilities include:
Every detail, from uniform standards and posture to radio etiquette and tone, is designed to reflect your brand while protecting your people and property.
Security expectations shift block by block in New York. We build site-specific programs aligned to each neighborhood’s traffic patterns and risk profile:
Whether it’s one landmark property or a multi-asset portfolio, our concierge programs scale without sacrificing quality.
We recruit for attitude first, then train for skill. Officers are evaluated on communication, poise under pressure, and customer-service orientation.
We customize instructions for each desk position, turnstile, dock, and CCTV station, no boilerplate tasks. Every post order maps to your KPIs: tenant satisfaction, throughput, and incident reduction.
You get a single point of contact backed by on-call supervisors and leadership, day or night. If coverage needs to change, we act fast.
Call-offs, incidents, or sudden events? We can deploy qualified officers quickly across all five boroughs.
Our teams work within your access control, visitor management, and CCTV/VMS platforms and can provide incident reporting and dashboards that fit your workflow.
Procedures align with industry standards prized by NYC property owners and managers.
Professional greeting, badge checks, visitor intake, queue management during morning/evening rush, and seamless coordination with property staff.
Turnstile oversight, tailgating prevention, temporary passes, and enforcement of house rules, without sacrificing guest experience.
Live camera checks, alarm triage, and rapid communication with engineering and management; timed patrols when post orders require rounds.
Carrier verification, freight elevator scheduling, and chain-of-custody support for high-value deliveries.
Directions, rideshare coordination zones, amenity sign-ups, event guest lists, and white-glove assistance for VIPs.
Increased patrol frequency, system checks, lock/unlock routines, and incident documentation when buildings are quiet.
A welcoming, well-run lobby improves tenant satisfaction and supports renewals for premium leases.
Visible, trained concierge officers deter issues and ensure faster, documented responses.
With our single point of contact and reliable coverage, your team spends less time firefighting and more time operating the property.
We track wait times, visitor throughput, alarm response intervals, and incident categories, then adjust staffing and post orders accordingly.
We provide same-day or scheduled concierge coverage across: Midtown, Hudson Yards, Chelsea, Flatiron, SoHo, Tribeca, Financial District, Battery Park City, Upper East Side, Upper West Side, Long Island City, Astoria, Jamaica, Flushing, Downtown Brooklyn, DUMBO, Williamsburg, Brooklyn Navy Yard, Red Hook, Industry City, Mott Haven, Hunts Point, St. George, and New Dorp.
Building Security Services of New York
231 West 29th Street 8th Floor New York, NY 10001
Sales: (973) 414-1111
Operations: (212) 687-1711
info@buildingsecurity.com
Upgrade to Security Concierge Services in NYC that blend hospitality with uncompromising protection.
Get a Custom Security Assessment.
Emergency coverage available within 1 hour citywide.
Call us today or request your consultation online.
Joseph Ferdinando is the visionary founder of Building Security Services, a leading security company renowned for its comprehensive security services. With an illustrious career spanning over 40 years in the security industry, Joseph has been instrumental in elevating the standards of security guard services for a broad spectrum of businesses and organizations. As an influential member of the Building Owners and Managers Association (BOMA) in both New York and New Jersey chapters, Joseph has played a pivotal role in shaping industry standards and practices. Read more about Joseph here.